05 · WORKFLOW · DEEP DIVE

Commercial workflow, not just a calculator

MachinePilot goes beyond quotes: it manages the full commercial cycle. CRM with history, B2B outsourcing marketplace for jobs outside your scope, consultation pipeline with full audit trail, lost opportunity tracking with machine ROI suggestions.

What you'll see inside the app
WORKFLOW
Integrated customer CRM

Customer profile, quote history (won/lost/pending), order history, contact people, VAT, billing/shipping addresses. Filters for most profitable / blacklisted / to-recontact.

Bidirectional outsourcing marketplace

Jobs outside your scope (5-axis, wire EDM, precision grinding) get published as RFQ to verified partners. You receive offers right in the original quote. Auto-emails with part details.

Consultation pipeline with audit trail

When a customer asks for machine advice, it enters the pipeline: New → In contact → Negotiation → Won/Lost. Each transition records author, timestamp and note. Stage filters + live counters.

Lost Opportunity tracking

Each lost quote or refused job is tracked with reason. AI aggregates data to suggest: 'you lost €47k of 5-axis work in 6 months: this machine model would have 14-month payback'.

“The marketplace lets me never say 'no' to a customer: if I can't, I forward to a partner and earn a small commission. Win-win.”

Giulia F.
Sales Manager · Brescia
FAQ

Frequently asked questions

Answers to the questions we hear most often from workshop owners and CAM programmers.

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Made for European CNC workshops · MachinePilot
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